Shipping

Domestic Orders:

Attention Utah residents: As of July 1, 2016, a consumer online sales prohibition goes into effect for all e-cigarette and vapor products. Therefore we are unable to ship our vaping products to this state until further notice.

Orders shipped within the continental US will be provided with FREE shipping via USPS with an expected delivery of 2 to 8 business days from time of shipment.

Orders shipped to Alaska, Hawaii, and US Territories via USPS will be charged standard rates calculated at checkout and the ETA will vary based on destination.

Domestic orders requested to be shipped via UPS or FedEx are calculated at checkout and the ETA will vary based on destination.  UPS and FedEx do not deliver on weekends

Orders placed by 12pm PST will be shipped same day except weekends and Federal Holidays.   Orders received after 12pm, or on weekends or Federal Holidays, will ship the following business day.

*Check your most recent state laws governing the purchase of products with nicotine content as it varies per state and from time to time.

International Orders:

All international orders will ship within 2 business days of order receipt.  The customer is responsible for all applicable import duties, tariffs, fees, and taxes.

WARNING: We are unable to ship our liquid-bearing products to the following countries* (list regularly updated):

  • Antarctica
  • Argentina
  • Australia (Queensland)
  • Austria
  • Bahrain
  • Belgium
  • Brazil
  • Brunei
  • Cambodia
  • Canada (Ontario, Quebec)
  • Colombia
  • Cuba
  • Denmark
  • Hungary
  • India (Punjab, Maharashtra)
  • Indonesia
  • Iran
  • Jamaica
  • Jordan
  • Kuwait
  • Lebanon
  • Malaysia
  • Mexico
  • Nicaragua
  • North Korea
  • Norway
  • Panama
  • Portugal
  • Qatar
  • Saudi Arabia
  • Seychelles
  • Singapore
  • Spain
  • Sudan
  • Suriname
  • Syria
  • Taiwan
  • Thailand
  • United Arab Emirates
  • Uruguay

*Check your most recent local laws governing the purchase of products with nicotine content from international sources as it varies per region and from time to time.

Tracking Numbers:

Tracking numbers are produced for every order at time of shipment, allowing customers to check their order’s status.

NOTE: All shipping times on this page are estimates. Actual shipping times may vary and differ from what is listed on this page due to numerous factors. VAPORCADE is not responsible for shipping times once packages have left our facility (please consult with the shipping company – USPS, UPS, or others).

Return Policy:

Vaporcade’s 30-day Money Back Guarantee

We are pleased you have chosen a safer alternative to tobacco, and are confident you will agree that Vaporcade’s attention to detail, flavors, and technology is unparalleled.  We hope you enjoy our specialized line of products.

If for any reason you are not satisfied with your purchase, simply return it within the first 30 days after purchase for a full refund of the purchase price.

NOTE: Jupiter™ phones and Europa™ mods have a 50% restocking fee, unless there was a hardware malfunction, in which we will supply you with a replacement product.

To return your product, please mail the product(s), a copy of your proof of purchase (your Vaporcade.com receipt), and a note explaining your reason for the return to:

VAPORCADE Refunds
11271 Ventura Boulevard, Suite 176
Studio City, CA. 91604

If you have questions or need assistance, please call us at (888) 814-8626, or email us at support@vaporcade.com